Safaricom Home Fibre – Packages List 2022

What do you know about Safaricom fiber? Have you thought of getting it installed in your home? Safaricom is one of the leading telecommunications companies in Kenya that provides various services, including mobile money transfer, voice, and data services. In addition, the company has ventured into fiber optics technology and provides high-speed internet to residential and commercial customers.

So, look no further if you’re looking for the latest Safaricom Home Fibre packages! We will provide you with a list of all the current packages and their prices. We will also give you information on how to pay for your service online and contact details for customer support and installation. So, we have you covered whether you are just starting or looking to upgrade your current plan!

Everything You Need to Know About Safaricom Home Fibre 

Safaricom Home Fibre is an internet service that allows users to connect to the internet using a high-speed fiber connection. The service is available in selected areas in Kenya and offers speeds of up to 100 Mbps. In addition, it is a symmetrical service, meaning that the download and upload speeds are equally fast.

The Safaricom Home Fibre service uses fibre optic cables to provide a high-speed connection to the internet. These cables are made of glass fibres that transmit data as light signals. This means that the connection speed is not affected by distance, making it ideal for use in rural and urban areas. The Safaricom Home Fibre service can be used with any device with a Wi-Fi connection, including laptops, smartphones, tablets, and smart TVs.

Available Safaricom Home Fibre Packages 2022

There are typically four Safaricom fibre packages that you can choose from, and these will be determined by your budget and data needs. Check them out;

Bronze Home Fibre Package

This is the most basic and affordable package that Safaricom offers. It is perfect for individuals who only use the internet for light activities such as browsing the web and checking email. If you opt for this package, you’ll need to pay 2,999 Kenya shillings only, and it runs for 30 days. It features a speed of up to 8mps, and you get a data limit of 500GB. However, if you exhaust your initial subscription before a month is over, the speed will drop to 1mps throughout until you subscribe to the following package.

You can enjoy the following with a Safaricom bronze home fiber package;

  • Web browsing
  • Checking emails
  • Light social media use
  • Playing music

Silver Home Fibre Package

The silver package is best suited for families or individuals who use the internet for more than just light activities. This package goes for Ksh. 4,100 and is valid for 30 days. You get a data limit of 1000GB and speeds of up to 20mbps. However, once you exhaust the initial subscription, the speed will drop to 3mbps until you renew your subscription.

You can use the Silver Home Fibre package for;

  • Faster downloads and surfing
  • Moderate streaming
  • Netflix and Showmax
  • CCTV capability
  • Social media and more

Gold Safaricom Home Fibre Package

Safaricom’s Gold Home Fibre Package offers speeds of up to 40Mbps. The package is ideal for families with multiple devices and users who need fast gaming, streaming, and downloading speeds. The Gold package is priced at Ksh. 6,299 per month and includes a free router. Moreover, this package allows you to enjoy a fair limit of up to 1000GB. In cases where you deplete the data before the end of your billing month, the speed drops to 3mbs until you recharge your subscription.

Overall, you’ll get the following benefits in addition to what you receive on the silver subscription package:

  • Heavy and multiple downloads
  • 4k videos and movie streaming
  • Online gaming with low lag
  • Music streaming
  • Excellent web surfing

Diamond Home Fibre Package

The Diamond home fibre package is the most expensive; however, it also offers the best value in terms of data and speed limits. This is perfect if you are a power user who consumes a lot of data or has multiple users on different devices. The package goes for Ksh. 12,499 per month and gives you speeds of up to 100mbps and 1000GB worth of data limit. You also get a free router with this package. However, if you use up all your data before the end of your billing period, your speed will drop to 3mbps, similar to the silver package option.

Among other things, you’ll enjoy the following with this package;

  • Super-fast downloads and uploads
  • Buffer-free streaming
  • CCTV with multiple cameras
  • Heavy social media use
  • Online gaming without lag

The table below summarizes all 4 Safaricom WIFI packages, with their cost speed and more.



Speed After Fair Use

Usage Limit

Monthly Cost (Ksh)






















Safaricom Home Fibre Plus plan

There are two Safaricom home fibre plus plans offered by Safaricom. You can upgrade your existing plan or subscribe to the new fibre plus option.

Option 1

If you’re an existing customer and choose to upgrade, you’re required to pay an additional amount of Ksh. 1,050. By doing this, you’ll enjoy your existing plan and unlimited SMS, 4GB of mobile data, and 400 free minutes.

Option 2

If you choose this option, you’re purchasing a new package.

The table shows the subscription constituents, including the Safaricom home fibre prices and what you get.


Monthly Cost



Voice Minutes

Mobile Data


Diamond Plus




4 GB

40 Mbps

Gold Plus




4 GB

20 Mbps

Silver Plus




4 GB

10 Mbps

Bronze Plus




1 GB

5 Mbps


How to Subscribe to Safaricom Home Fibre Packages

You can easily subscribe to any of the Safaricom internet packages by following these simple steps;

  • Visit the Safaricom website and log in to your account. 
  • Click on the “”My Home”” tab, then select “”Fibre.”” 
  • Choose your preferred package and click “”Subscribe.”” 
  • Enter your PIN to confirm the subscription, and you’re set! You will receive a confirmation message once the process is complete.

You can also choose to pay via the Pay bill option. In that case, follow these steps.

  • Navigate to Lipa na M-Pesa on your phone.
  • Select the Pay Bill option
  • Enter Business no. 150501
  • Account no: Use your fibre account number given to you during the installation.
  • Amount: Enter the amount you wish to pay for your subscription package, e.g., 2,999 for the Bronze package, 4,100 for Silver, etc.
  • Enter your PIN and Send

You will receive a confirmation SMS from Safaricom once the transaction is complete.

Safaricom Home Fibre Installation

Installing Safaricom Home Fibre is a straightforward process. Once you’ve purchased your preferred package, Safaricom will send a technician to your home to install the fibre and the router. You’re required to pay Ksh. 3000 upfront fees for installation. It’s ideal to note that this amount differs from what you pay for a subscription. In addition, if you do not have a router and are relocating, you will be charged Ksh 6,500 for the router replacement.

The best part remains, once you’re up and running, Safaricom will give you a total of prizes worth the installation cost: the Ksh. 3000 you paid earlier. However, this might take about 5 months. But suppose you fail to do a consecutive subscription; you’ll be forfeiting the reward from Safaricom home internet.

How Do I Know if Safaricom Home Fibre Is in My Area?

Before you can subscribe to Safaricom internet packages, one of the requirements is to ensure that you’re within the home fibre coverage. But how do you know? But, again, it’s easy. Just follow these steps.

  • Pick your phone and dial *400# on your phone.
  • You’ll get a prompt. However, go ahead and choose “”Get internet”” and click reply
  • For the next option, select choose fibre connection and hit reply
  • Choose your region
  • Select the area of resident
  • Enter the estate name and finish.

Once done, a Safaricom home fibre service care will call you to confirm if the Safaricom home fibre is in the area.

Safaricom Home Fibre Contacts

If you have any questions, queries, or complaints regarding Safaricom Home Fibre, you can reach out to their customer care team on:

Customer care number: 400/100

Email address:

Twitter: @SafaricomPLC/ @Safaricom_care


Do I need a landline for Safaricom home fibre?

No, you don’t need a landline for Safaricom home fibre. Instead, the service uses an optical network terminal connected to your TV or PC via an Ethernet cable.

What speeds does Safaricom home fibre offer?

The speed of the connection depends on the package you choose. For example, if you choose the bronze package, you’ll get up to 8Mbps; if you go for the Gold package, the speed will be up to 100Mbps.

How much data do I get with Safaricom home fibre?

Like the speeds, the amount of data you get depends on your chosen package. For instance, the bronze package gives you up to 500GB, while the Gold package gives you up to 1000GB.


Safaricom home fibre is one of Kenya’s best and most reliable internet providers. The packages are affordable, and the speeds are impressive. Safaricom home fibre should be your go-to option if you’re looking for an internet provider. Discussed above is everything you need to know about Safaricom home fibre packages 2022, prices, installation, and contacts.

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